Itek Systems Management

IT audit and consultation

Itek Systems Management Ltd has been operating as a managed service provider for over 18 years, during this time we have built a reputation within the industry as a result of our quality service and pro-active approach.


Support Tickets Resolved



Years Providing Support



Postive Reviews

Why Choose an MSP?

For many companies, creating and maintaining an internal IT team is not a viable solution. It is expensive to hire, train and manage staff.

As a Managed Service Provider, Itek can provide an all-inclusive service to support your business and its operations, with stable monthly payments and no unexpected bills.

Giving you the space and time to do what you do.

  • Quick Response Rate
  • 24/7 Monitoring
  • Reputable and Trusted
  • Tailored Solutions

What our clients say

Positive Review

“Yes, thank you all was resolved very promptly. The team are always very helpful and patient with me when I call up about any issues.”

Mandy M
Positive Review

“Perfect. In terms of Fraser and dealing with the ticket. He was great and was able to process my request quickly and efficiently. I always have a good experience when dealing with Fraser.”

Myles D
Positive Review

“The ticket was picked up promptly and I was kept updated (forgive me, I think it may have been Lewis, but I can’t recall for sure!) via the chat box, while he worked on my PC. After running a couple of tests, it was identified that the issue was related to Excel, whereby an Office update was run and the issue was resolved. I appreciated the efficiency and short communication to let me know what was going on. Happy with the service, and no additional comments in this instance.”

Elaine F
Positive Review

“I’m more than happy with the service received from yourselves so far and always receive quick and helpful responses.”

Michelle C
Positive Review

“In relation to this ticket, on the whole the service was good, ticket response was quick and the request was dealt with promptly. Only feedback would be that I had to re-contact the support agent because I was unable to follow their instructions due to a slight issue with opening the VPN once the program had been installed but this was resolved quickly. ”

James C
Positive Review

“This query was resolved in a timely matter with a clear answer.”

Nikki B

Itek Support is Pro-active.

One of the ways our service differs from competitors is our proactive support model. Many IT providers only offer reactive support, meaning that they will resolve issues when they pop up and charge you for that resolution.

Instead, we offer proactive support so that fewer issues will pop up in the first place. We then resolve any issues that are noticed by you, for no extra cost.

Itek Managed Service

Reactive only IT support

Predictable monthly cost

Unpredictable costs

Clear Service Level Agreements in place

No Service Level Agreements

24/7 monitoring and alerting from our team

Relies on the client to spot and report issues

Small problems are spotted and resolved before they progress

Small problems can progress into larger ones

Available 24/7 through our support desk for solutions and support

Longer wait times for a solution

Downtime risk minimised

Higher risk of downtime

Monitoring of your business allows us to prepare for any issues

Inability to prepare for issues

Centralised Management

No consistent management or organisation

Allows you to focus on your business

Clients have to spend time monitoring their IT

Scalable with your business' growth

Not scalable with your business' growth

Book an Itek IT audit

Alternatively, give us a call on 0845 230 0848 and speak to one of our technical team.