IT audit and consultation
Itek Systems Management Ltd has been operating as a managed service provider for over 18 years, during this time we have built a reputation within the industry as a result of our quality service and pro-active approach.
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Support Tickets Resolved
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Years Providing Support
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Postive Reviews
For many companies, creating and maintaining an internal IT team is not a viable solution. It is expensive to hire, train and manage staff.
As a Managed Service Provider, Itek can provide an all-inclusive service to support your business and its operations, with stable monthly payments and no unexpected bills.
Giving you the space and time to do what you do.
“Yes, thank you all was resolved very promptly. The team are always very helpful and patient with me when I call up about any issues.”
“Perfect. In terms of Fraser and dealing with the ticket. He was great and was able to process my request quickly and efficiently. I always have a good experience when dealing with Fraser.”
“The ticket was picked up promptly and I was kept updated (forgive me, I think it may have been Lewis, but I can’t recall for sure!) via the chat box, while he worked on my PC. After running a couple of tests, it was identified that the issue was related to Excel, whereby an Office update was run and the issue was resolved. I appreciated the efficiency and short communication to let me know what was going on. Happy with the service, and no additional comments in this instance.”
“I’m more than happy with the service received from yourselves so far and always receive quick and helpful responses.”
“In relation to this ticket, on the whole the service was good, ticket response was quick and the request was dealt with promptly. Only feedback would be that I had to re-contact the support agent because I was unable to follow their instructions due to a slight issue with opening the VPN once the program had been installed but this was resolved quickly. ”
“This query was resolved in a timely matter with a clear answer.”
One of the ways our service differs from competitors is our proactive support model. Many IT providers only offer reactive support, meaning that they will resolve issues when they pop up and charge you for that resolution.
Instead, we offer proactive support so that fewer issues will pop up in the first place. We then resolve any issues that are noticed by you, for no extra cost.
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Itek Managed Service |
Reactive only IT support |
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Predictable monthly cost |
Unpredictable costs |
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Clear Service Level Agreements in place |
No Service Level Agreements |
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24/7 monitoring and alerting from our team |
Relies on the client to spot and report issues |
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Small problems are spotted and resolved before they progress |
Small problems can progress into larger ones |
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Available 24/7 through our support desk for solutions and support |
Longer wait times for a solution |
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Downtime risk minimised |
Higher risk of downtime |
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Monitoring of your business allows us to prepare for any issues |
Inability to prepare for issues |
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Centralised Management |
No consistent management or organisation |
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Allows you to focus on your business |
Clients have to spend time monitoring their IT |
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Scalable with your business' growth |
Not scalable with your business' growth |
Alternatively, give us a call on 0845 230 0848 and speak to one of our technical team.
