“Yes, thank you all was resolved very promptly. The team are always very helpful and patient with me when I call up about any issues.”
“Perfect. In terms of Fraser and dealing with the ticket. He was great and was able to process my request quickly and efficiently. I always have a good experience when dealing with Fraser.”
Myles D
“The ticket was picked up promptly and I was kept updated (forgive me, I think it may have been Lewis, but I can’t recall for sure!) via the chat box, while he worked on my PC. After running a couple of tests, it was identified that the issue was related to Excel, whereby an Office update was run and the issue was resolved. I appreciated the efficiency and short communication to let me know what was going on. Happy with the service, and no additional comments in this instance.”
Elaine F
“I’m more than happy with the service received from yourselves so far and always receive quick and helpful responses.”
Michelle C
“In relation to this ticket, on the whole the service was good, ticket response was quick and the request was dealt with promptly. Only feedback would be that I had to re-contact the support agent because I was unable to follow their instructions due to a slight issue with opening the VPN once the program had been installed but this was resolved quickly. ”
James C
“This query was resolved in a timely matter with a clear answer.”
Nikki B
“I was very happy with the service I received as always. The communication, speed, and delivery to resolve the issue is amazing.”
Dawn H
“The ticket was raised and answered in just over an hour which is great, Fraser, Lewis & Leo always provide excellent service with constant feedback on what they are doing, we never have any complaints when dealing with Itek, I cant think of anything that could improve the service.”
Darren A
“The folder access is all sorted, thank you. The service is great, all my issues are sorted very quickly.”
Michelle T
“The recent and all experiences I have with Itek are always 5 stars. The guys can jump on and find and fix the problem within 5 minutes of sending the email. Always top-quality service from the company.”
Lindsay B
“Quick and hassle free (for me), thanks”
Danny R
“Dylan was very helpful and sorted out the problem.”
Terry C
“speed that the ticket was resolved”
Darren A
“very responsive, Steven asked to connect via a new messaging service and fixed within 5 minutes and left the laptop with the needed software application open and ready to use.”
Stephen S
“Dylan to the rescue again :) Seems like the Surface Pro is not as reliable as my old Lenovo”
Terry C
“quick response by Dylan”
Lynne
“Andrew is a superstar - thank you for your patience and time!”
Arlene S
“You sorted a very frustrating problem quickly and efficiently.”
Trainee A
“Dylan responded very quickly to the request for technical help especially because it was a program specifically used by the warehouse team to proceed with their working day regarding Goods In & Despatches. Communication was excellent throughout with the request resolved very quickly. Thank you so much Dylan. Best Regards, Maggie.”
