Proactive Management

Time is a business’s most valuable asset, so we strive to make your workday as simple as it can be, especially when it comes to your IT. Due to this, we offer proactive support, rather than just reactive.

Proactive support is one of the most important aspects of risk management and business continuity within your business, and managing risk should always be a priority. Taking risks into consideration, and planning to deal with them in advance is what proactive management is all about. It all comes down to safety.

Analysing risk and making plans with it in mind, will reduce downtime, exploits, and any form of damaging IT issues.

On a smaller scale, you will have us working in the background, ensuring that all your servers and workstations are kept up-to-date regarding drivers and patch management. Our support team will be monitoring and alerting you if there are any issues with hardware or software, allowing you to plan and budget when necessary.

We pride ourselves on our proactive support model, as many IT businesses only offer reactive support. Meaning that issues are only resolved when they are noticed and will charge you a large sum of money for their service.

Instead, we spend time monitoring and tracking your technology, spotting and resolving issues before you or your clients are even aware of them. We research and plan solutions for your business, always opting to prevent rather than just fix after an issue occurs.

Reactive vs Proactive Support

Reactive only IT support

Our managed service

Unpredictable costs

Predictable monthly cost

No Service Level Agreements

Clear Service Level Agreements in place

Relies on the client to spot and report issues

24/7 monitoring and alerting from our team

Small problems can progress into larger ones

Small problems are spotted and resolved before they progress

Longer wait times for a solution

Available 24/7 through our support desk for solutions and support

Higher risk of downtime

Downtime risk minimised

Inability to prepare for issues

Monitoring of your business allows us to prepare for any issues

No consistent management or organisation

Centralised Management

Clients have to spend time monitoring their IT

Allows you to focus on your business

Not scalable with your business' growth

Scalable with your business' growth

Innovate your IT.

Unique solutions for unique businesses.