Support Desk

Our support desk is the best way for you to get in contact with us and report any incidents or issues you are having. When submitting a ticket to the helpdesk, an engineer will get back to you quickly, resolve the issue and communicate throughout the process.

When it comes to your IT support, sometimes issues are unavoidable, and things can pop up unexpectedly. To deal with this, our engineers are trained in reactive approaches to deal with any problems you may encounter.

Reporting these issues is simple with our support desk and ticketing system. All you have to do is raise a support ticket describing your issue, and we will get it immediately and start working on solutions.

Convenience is key, which is why tickets can be submitted on our website, by calling, or by email, whatever works best for you!

Tickets are sorted by urgency, so you don’t have to worry about any time-sensitive or critical issues waiting on the back burner.

The process will all be logged in the support desk, so you can look at the actions our engineers are taking and ask any questions you may have. This also works as a resource for us to solve any similar issues you may have in the future.

We are attentive to our customer service, so you can trust that you will never be left in the dark or unsure of what’s going on. Our priority will always be to ensure your systems are up and running, as well as functioning efficiently.