Our clients are sent surveys at the end of every support ticket so we can determine how we did. These reviews have been integrated with our website, so you can view live ticket feedback as soon as they come through.

Positive Review

“Yes, thank you all was resolved very promptly. The team are always very helpful and patient with me when I call up about any issues.”

user--filled Mandy M
Positive Review

“Perfect. In terms of Fraser and dealing with the ticket. He was great and was able to process my request quickly and efficiently. I always have a good experience when dealing with Fraser.”

user--filled Myles D
Positive Review

“The ticket was picked up promptly and I was kept updated (forgive me, I think it may have been Lewis, but I can’t recall for sure!) via the chat box, while he worked on my PC. After running a couple of tests, it was identified that the issue was related to Excel, whereby an Office update was run and the issue was resolved. I appreciated the efficiency and short communication to let me know what was going on. Happy with the service, and no additional comments in this instance.”

user--filled Elaine F
Positive Review

“I’m more than happy with the service received from yourselves so far and always receive quick and helpful responses.”

user--filled Michelle C
Positive Review

“This query was resolved in a timely matter with a clear answer.”

user--filled Nikki B
Positive Review

“In relation to this ticket, on the whole the service was good, ticket response was quick and the request was dealt with promptly. Only feedback would be that I had to re-contact the support agent because I was unable to follow their instructions due to a slight issue with opening the VPN once the program had been installed but this was resolved quickly. ”

user--filled James C
Positive Review

“I was very happy with the service I received as always. The communication, speed, and delivery to resolve the issue is amazing.”

user--filled Dawn H
Positive Review

“The ticket was raised and answered in just over an hour which is great, Fraser, Lewis & Leo always provide excellent service with constant feedback on what they are doing, we never have any complaints when dealing with Itek, I cant think of anything that could improve the service.”

user--filled Darren A
Positive Review

“The folder access is all sorted, thank you. The service is great, all my issues are sorted very quickly.”

user--filled Michelle T
Positive Review

“The recent and all experiences I have with Itek are always 5 stars. The guys can jump on and find and fix the problem within 5 minutes of sending the email. Always top-quality service from the company.”

user--filled Lindsay B

Are you in need of IT Support?

Itek provides IT solutions for your entire IT infrastructure. Your business can experience a cost-effective service at a predictable fixed rate, removing the burden from you and your team and freeing you to focus on your goals.