Making sense of IT.

“Yes, thank you all was resolved very promptly. The team are always very helpful and patient with me when I call up about any issues.”

“Perfect. In terms of Fraser and dealing with the ticket. He was great and was able to process my request quickly and efficiently. I always have a good experience when dealing with Fraser.”

“The ticket was picked up promptly and I was kept updated (forgive me, I think it may have been Lewis, but I can’t recall for sure!) via the chat box, while he worked on my PC. After running a couple of tests, it was identified that the issue was related to Excel, whereby an Office update was run and the issue was resolved. I appreciated the efficiency and short communication to let me know what was going on. Happy with the service, and no additional comments in this instance.”

“I’m more than happy with the service received from yourselves so far and always receive quick and helpful responses.”

“In relation to this ticket, on the whole the service was good, ticket response was quick and the request was dealt with promptly. Only feedback would be that I had to re-contact the support agent because I was unable to follow their instructions due to a slight issue with opening the VPN once the program had been installed but this was resolved quickly. ”

“This query was resolved in a timely matter with a clear answer.”